The recent COVID-19 pandemic has changed the modern landscape of the Human Resources (HR) industry. A recent survey found that 88 per cent1 of organizations have encouraged or required employees to work from home, regardless of whether or not they showed coronavirus-related symptoms. More than ever, HR managers are called upon to install more than an accountable framework for managing themselves, their teams, and their clients. They also need a workable solution that bridges the gap between balancing employee engagement with their recruitment and retention strategies.
Remote work is on the rise, and statistics indicate that 73 per cent2 of all departments will have remote workers by 2028. How will an HR manager handle so many employees or freelance consultants in so many places? One way to solve this problem is to support a workplace culture that promotes respect and cultivates accountability. Simply put, a heard employee is an engaged employee. This means more than just the feel of employee engagement in terms of deep concentration, eagerness and passion for doing the work. It also needs to take into account the look of employee engagement in terms of organizational behaviour, such as actions that positively contribute to a healthy and productive work environment.
So, how do you engage your team to be more productive? We’re glad you asked. Here are three simple questions to ask your team for three helpful answers to let you know where they stand – or don’t stand.
Ask Three Simple Questions for Three Simple Answers
A study by the Society for Human Resource Management (SHRM)3 states that three factors make up employee engagement. This includes conditions for engagement, engagement opinions and employee behaviours. It is interesting to note that one of the top-level conditions include relationships with co-workers and overall confidence in meeting work goals. The real question begs, what does this mean for your organization in terms of pivoting and shifting toward the trend of the new normal and remote work environments – while still strengthening its commitment to its team and to serving the client?
“Introducing a framework that supports positive organizational behaviour, and brings fairness back into both the process and the conversation, is one way to engage your employees,” says Alistair Ritchie, CEO of FixPDQ.
“We always strive to simplify work, and so we ask our team three questions when it comes to work management. First, is the work reasonable? Can you complete it within the specified time frame? Yes. Good. Next, we ask, is the work possible? This helps set the stage for the employee to include their voice in the conversation and open a dialogue where they can seek guidance.
“And, finally, we ask, is the work understood? We want our employees to understand and meet the core outcome of the work and deliver a final product that’s on time, on cost and on budget. We fully believe that empowering our employees can foster positive relationships across the desk – and even across the pond for remote workers.”
One suggested best practice to achieve a culture of accountability means focusing on the employee group – and not solely on the individual employee. Employees are at the heart of cultivating a culture of accountability and for promoting robust psychological health and safety in the workplace. Not to mention, taking care of your employees comes with byproducts of transparency and fairness with a side of trust. The data also supports the critical role of active organizational behaviour as an effective retention strategy. Compensation and work aside, statistics indicate that 12 per cent4 of employees are willing to stay where they are, based on their relationship with their immediate supervisor. This fact adds weight to the benefits of respectful treatment of all employees at all levels. It also helps create an opportunity to empower the employees who fall between the cracks and tend to believe that they need to suffer in silence.
Take the example of an overworked digital team, in charge of a massive client project, but in danger of falling behind on their work schedule due to common pitfalls of not opening lines of communication. This can include missed details, unheard concerns, late emails, and other employees struggling to pick up the pieces. Imagine a scenario where your designers, Noah and Jane, are rushing to meet a deadline, and Noah is finishing up early and getting ready to leave for home – absolutely unaware that Mary is having problems with one of her tasks. After he leaves, she is left behind to finish the job on her own until she completes it with subpar results more than two hours later. This pushes her further behind on her work schedule, and in turn, puts the entire team behind on their overall tasks.
A culture of accountability could have avoided this common pitfall from the beginning. Noah doesn’t need direction to check in on his team. He naturally asks Jane how she is doing and checks in to see if she needs help. As a unit, they share workloads when necessary so they can reach solutions quicker and more efficiently.
Shift Your Mindset
Committing to a culture of accountability requires avoiding the tendency or culture of wanting people to work the way you want them to – and places your organization ahead of that curve as that traditional approach becomes increasingly challenged as more workers embrace working remotely. It’s a mindset solution that plays nicely with our new normal. It fosters positive relationships, encourages constructive dialogues, and opens opportunities for collaboration from teams that generally operate in silos. Introducing a culture of accountability is more than providing feedback on work performance – it is providing an environment where employees are applauded for asking the right questions at the right time for the right result.
For this reason alone, it only makes sense to introduce a work environment that applauds a hands up culture in terms of encouraging employees to take ownership and action when they see a problem or opportunity. It’s a critical first step for encouraging your employees and providing the necessary tools to help them be successful in their role – and increasing productivity for your organization.
1 Baker, Mary. Gartner HR Survey Reveals 88% of Organizations Have Encouraged or Required Employees to Work From Home Due to Coronavirus. Gartner.
2 Conrad, Andrew. (2018). 10 Need-to-Know Project Management Statistics. Capterra.
3 Society for Human Resource Management. (2016). Employee Job Satisfaction and Engagement: Revitalizing a Changing Workforce.
4 Society for Human Resource Management. (2016). Employee Job Satisfaction and Engagement: Revitalizing a Changing Workforce.